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BISTEC IT Services

Managed IT × Law Firms

Managed IT for law firms.

A Service Desk that knows NetDocuments, iManage Work, LEAP, Affinity and Aderant. Matter confidentiality protected end-to-end. Cyber-insurance questionnaire answered on your behalf. Boutique firms — pricing on request; mid-tier scoped to your firm.

Privilege follows the partner — across three offices and two homes

The 2023 incident that shaped how mid-tier law firms think about cyber is in every conversation. The cyber-insurance underwriter is the invisible economic buyer. The partner who works across three offices, two homes and one regional client site needs privilege to follow them — without leaking.

That is the Service Desk we built.

How we work with law firms

  1. DMS-fluent Service Desk

    NetDocuments, iManage Work, LEAP, Affinity, Aderant Expert, Elite 3E. Named, not assumed.

  2. Matter confidentiality across remote partners

    Managed device posture, Conditional Access, multi-factor, certificate-based DMS authentication, ethical-wall enforcement at the platform layer.

  3. Trust-account integrity

    Segregated identity scopes, audit-grade change management, controlled access lists.

  4. Cyber-insurance questionnaire — ready by default

    We answer the underwriter on your behalf at renewal.

  5. e-Discovery and litigation-hold support

    Preservation, hold management, export, chain-of-custody.

Locally accountable. Conservative IT for conservative firms.

What's on the contract

  • DMS-fluent — named, not assumed
  • Cyber-insurance-questionnaire-ready by default
  • ISO 27001
  • Privacy Act / NDB
  • Law Society alignment
  • ALPMA-aware

24-point audit

Privileged Document Protection Audit

24-point audit across DMS, identity, device, network, backup and partner-access. Plus the Cyber-Insurance Readiness Checklist mapped against current 2026 questionnaires.

Renewal coming up?

Twenty minutes. We'll bring the questionnaire shape we've seen this year and an honest read on your current posture.