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BISTEC IT Services

Services

Six pillars. Service Desk leads.

Managed IT, cloud infrastructure, managed security, Microsoft 365 and Azure, network and endpoint, and project delivery. Each pillar stands on its own — and stacks when you need more.

Talk to usIT Health Check

Sydney HQ. Named technical lead on every engagement. Senior named accountability where it matters.

Six pillars

Everything you need. Nothing you don’t.

  1. 01

    Managed IT Services

    24×7 service desk, a named lead, ITIL-aligned operations. First, second, and third-line with first-fix discipline. The foundation everything else sits on.

    Foundation pillarFull detail
  2. 02

    Cloud and Infrastructure

    Azure migrations, hybrid infrastructure, IaaS and PaaS management. Designed for production — not proof-of-concept.

    Scale and resilienceFull detail
  3. 03

    Managed Security

    Foundation, Defence and Resilience tiers. Senior security operations. CPS 234 and Essential Eight ML2 evidence. Human-led — we don't claim AI in security operations.

    Always watchingFull detail
  4. 04

    Microsoft 365 and Azure

    Tenant migrations, identity uplift, Conditional Access, SharePoint and Teams governance. Microsoft Solutions Partner depth.

    Microsoft Solutions PartnerFull detail
  5. 05

    Network and Endpoint

    Cisco and Meraki networking, EDR, device management, zero-trust architecture. The perimeter that doesn't have gaps.

    Perimeter and deviceFull detail
  6. 06

    IT Projects

    Office relocations, migrations, infrastructure refreshes, greenfield builds. Fixed scope, honest delivery — we don't overscope.

    Delivered to scopeFull detail

Standalone or stacked — your call

Most clients start with Managed IT Services and add pillars as they grow. Some come in through MSSP after a cyber-insurance renewal. A few engage on a project first and stay on for managed services. There is no prescribed bundle — we scope to what you actually need.

Why mid-market AU firms choose BISTEC

  • Service Desk leads

    Every engagement starts with the service desk — not a sales package. You get a named lead and responsive first, second, and third-line support before anything else is discussed.

  • Sydney HQ delivery

    Sydney HQ. Senior named security operations. Engineering depth from Colombo for build and migration — never for matter-confidential or security operations.

  • Named, not queued

    You get a named technical lead from day one. Not a ticket number, not a rotating roster. The person who knows your environment.

Not sure which pillar fits?

Twenty minutes. We'll listen first, map what you're running, and tell you honestly what you need — and what you don't.

Talk to us

or call (+61) 413 649 132