Mid-market IT & managed cyber
Stay running. Stay secure. By name.
IT services and managed cyber, with named accountability and 24×7 operations — delivered globally from a Sydney HQ.
Named on the contract
A senior point of contact from day one.
Real engineers, every day
The same team — not a rotating queue.
Documented from day one
Records ready when your auditor asks.
Alongside your in-house team
We embed.
- 180+Hearts
- 15Countries
- 4Continents
- 8+Years
Sydney HQ · 24×7 service desk · Senior security operations · Engineering depth from Colombo · Globally delivered
What we do
Six services that work on their own — or come together as one integrated managed service.
Service Desk & IT Support
24×7 service desk across all support tiers, with a named lead. ITIL-aligned process. First-fix rate published every quarter. Boring IT, done well, every day.
Learn more →Cloud & Infrastructure
Azure and AWS, fully managed. Migrations on deadline, on budget, no surprises. Disaster recovery you can rehearse — not just document.
Learn more →Managed Security
24×7 security operations with named senior analysts. Three tiers — Foundation, Defence, Resilience. Containment SLAs we publish, hit or miss, and answer for.
Learn more →Microsoft 365 & Azure
Microsoft 365 and Azure, end-to-end. Exchange, Teams, Intune, licensing tuned to fit. Microsoft Solutions Partner with deep Azure expertise.
Learn more →Network & Endpoint
Cisco and Meraki networking, firewalls, endpoint patching, continuous monitoring. The day-to-day hygiene that prevents most incidents — covered, not skipped.
Learn more →IT Projects
Migrations, rollouts, security hardening, platform upgrades. Defined scope. Defined timeline. Defined budget. We tell you when a systems integrator is the better fit — and step back.
Learn more →
Three ways we engage
Fully Managed. Co-Managed alongside your in-house IT. Project-Based with defined scope and timeline. Pick the shape that fits today.
- 01
Fully Managed Service
End-to-end ownership. 24×7 service desk, infrastructure, security operations, continuous improvement — under one SLA, with a named lead on the contract.
Most common for organisations without internal IT operations
- 02
Co-Managed / Augmented
Extend your in-house IT team without replacing it. After-hours coverage, specialist depth, project capacity. Your IT lead keeps direction.
Most common shape across our customer base
- 03
Project-Based Delivery
Defined scope, timeline, budget. Migrations, rollouts, security hardening, platform upgrades. Honest scoping — we tell you when a systems integrator is the better fit, and step back.
For one-off transitions with a clear shape
Built for the verticals where IT and compliance ride together
Five industries we go deep in — because mid-market firms need a partner who already knows the regulator and the toolset.
Financial Services
Banks, credit unions, mutuals, pension/super funds, fintechs. Aligned to APRA CPS 234, CPS 230, and equivalent prudential frameworks. Named senior security analysts. Board-grade evidence on tap.
Explore →Accounting Firms
Reliable through year-end and tax-period crunch. Xero, MYOB, BGL, and Class fluent. Built by people who've been through the audit cycle on both sides of the desk.
Explore →Law Firms
Privileged by design. Matter-protected. NetDocuments, iManage, and LEAP fluent. Conservative IT for conservative firms.
Explore →Healthcare Providers
Patient data protected by design. Built to support accreditation reviews. Available during clinic hours. Mission-aware.
Explore →NDIS Providers
Quality & Safeguards-aligned. 10,000-document migrations without losing sleep. Audit-ready evidence.
Explore →
Aligned to the regulators your board reads
We map our services to the frameworks your auditor, your insurer, and your risk committee actually ask for. Our deepest track record is with the Australian frameworks below — equivalent mappings available for other regions.
- Compliance
APRA CPS 234
Information-security control mapping for APRA-regulated entities. Sample evidence pack on request. Paired with CPS 230 (in force 1 July 2025).
CPS 234 alignment → - Compliance
Essential Eight ML2
Per-control adoption notes, ML2 → ML3 uplift roadmap, control-test ready evidence. Built for FS, accounting, legal, and NDIS.
E8 ML2 hub → - Compliance
Privacy Act + NDB
Australian Privacy Principles mapping and Notifiable Data Breach response timelines. Useful for everyone — essential for accounting, legal, and healthcare.
Privacy Act →
Five reasons we're the right partner
Carried through from how we've worked with 180+ hearts across 15 countries — applied where mid-market firms need senior accountability.
People-First Culture
Hearts, not heads. Great Place to Work certified — top 30 in Asia. A team that stays, so your point of contact stays.
Proven Global Delivery
180+ hearts. 15 countries. 4 continents. 8+ years. The depth shows up at 2am.
Deep Microsoft Expertise
Microsoft Solutions Partner. Azure, M365, Intune, Exchange, Teams, Defender — run in production every day.
Transparent & Accountable
Senior leadership in your time zone. Live dashboards. Real-time SLA reporting. No hidden costs.
One Team, One Front
We embed with your culture and operate as a genuine extension of your IT team.
The technology behind the service
Microsoft Solutions Partner depth. Cisco and Meraki networking. Enterprise-grade security tooling. Production-proven across 180+ hearts and 15 countries.
Cloud & Platform
Multi-cloud across Azure (primary) and AWS with infrastructure-as-code. Microsoft 365 enterprise stack — Defender, Purview, Entra ID.
- Microsoft Azure
- AWS
- Microsoft 365
- Azure DevOps
- Terraform
- Azure Arc
Infrastructure & Networking
Cisco and Meraki networking. Virtualised compute. Resilient DR. SD-WAN where the architecture justifies it.
- Cisco
- Meraki
- VMware
- Hyper-V
- Azure Site Recovery
- SD-WAN
Cyber Security
Defence-in-depth. Endpoint detection, next-gen firewalls, privileged access, SIEM. Humans review detections. We don't claim AI in our SOC.
- SentinelOne
- Palo Alto
- CrowdStrike
- CyberArk
- Imperva
- Microsoft Sentinel
Operations & Insights
ITIL-aligned ITSM via ServiceNow. Unified endpoint management via Intune. Automated patching at scale. Customer-facing SLA dashboards.
- ServiceNow
- Microsoft Intune
- PatchMyPC
- Azure Monitor
- Power BI
- Azure Automation
We don't claim AI in our security operations. Humans do this work.
Tools don't stop attacks. People do. Your named lead is on the contract. Your security analysts are senior, CREST-certified, and accountable to you — not to a model that hallucinates incident notes.
— Boring? Maybe. Defensible at audit? Absolutely.
Customer stories
Real mid-market firms, named once they consent. Coming through Workstream B in 2026.
- Coming soon
Customer story coming soon
Mid-market financial services firm — APRA-regulated, ~400 staff. CPS 234 alignment + 24×7 managed security rollout.
- Coming soon
Customer story coming soon
National accounting firm — multi-state, year-end and tax-period dependent. Service Desk + Microsoft 365 transition.
- Coming soon
Customer story coming soon
Mid-tier law firm — partnership-led, cyber-insurance-driven uplift. Privileged-document protection + endpoint hardening.
Free worksheet
Free IT Health Check
30 minutes. Remote. No obligation. We look at service-desk volume, patching posture, backup integrity, and compliance gaps — and tell you what we'd fix in the first 90 days.
Ready to talk?
Twenty minutes. No obligation. Named accountability from the first call.
or call (+61) 413 649 132