Managed IT × Sydney
Managed IT services in Sydney.
Co-managed Service Desk and IT operations for Sydney mid-market — 50 to 2,000 staff. Macquarie Park HQ. Named accountability. Engineering depth from Colombo for build, migration and platform work.
The Sydney mid-market IT lead's three patterns
Sydney mid-market IT leads share three patterns we see week after week: the current provider is responsive but not embedded — tickets close, knowledge doesn't accumulate. Co-managed in name, provider-led in practice. Audit evidence is scattered. After-hours coverage exists on paper. The escalation reaches a senior engineer by lunchtime, on a good day.
You want a partner that operates in your timezone, embeds in your team, and produces audit-grade evidence as a default.
How we work with Sydney mid-market
Macquarie Park HQ — Sydney-based
Named technical lead and named lead on the account.
Co-managed Service Desk
Your team keeps ownership. Ours embeds.
ITIL-aligned, audit-grade ticketing
Every ticket categorised, mapped, retained. SLA targets published.
Identity, M365 and endpoint hardened by default
Conditional Access, MFA, managed device posture.
Engineering depth from Colombo for build work
Migrations, integrations, identity rollouts, platform work — named accountability, Colombo bench depth.
“Sydney HQ, globally delivered. Mid-market on purpose.”
What's on the contract
- Sydney HQ — Macquarie Park
- ISO 27001
- Microsoft Solutions Partner
- AWS Partner
- Privacy Act / NDB
Free remote review
Free 30-minute IT Health Check
A no-strings remote review of your service-desk SLA, patch coverage, backup posture, and Essential Eight baseline.
Sydney mid-market, Sydney-based support.
Twenty minutes. We'll listen first and propose an engagement shape that fits.
or call (+61) 413 649 132