Managed IT × Financial Services
Managed IT for financial services — CPS 234-aware operations.
Service Desk, M365 and identity for APRA-regulated mid-market. Co-managed with your internal team. Named accountability. Audit-grade tickets. Engineering depth from Colombo for everything that isn't security.
Two states, one operating model
The IT-Manager state at a mid-market FS is specific: ticket queue running, but the audit-evidence story is thin. Co-managed in name, MSP-led in practice. CPS 234 §15 control-test season approaches and the documentation is in seven different places.
The Head-of-Risk state is sharper: the IT operating model has to translate into risk-register language. Tolerable disruption windows, dependency registers, control-effectiveness ratings, evidence retention. None of which the average MSP produces.
We built our Service Desk for both states.
How we work with mid-market FS IT teams
Co-managed Service Desk with named accountability
Your team keeps ownership. Our team embeds. Single named technical lead and single named lead on the account.
Audit-grade ticketing and evidence retention
Every ticket categorised, mapped, retained. CPS 234 §15 control-test ready. Quarterly evidence pack included on Defence-equivalent service tiers.
Identity and M365 hardened to CPS 234 §35–§36
Conditional Access, PIM, MFA on privileged paths, sovereign data location. Mapped line-by-line.
ITIL-aligned, no surprises
Boring done well. SLA targets published. First-fix rates published quarterly. Change management with the discipline a regulator expects.
Engineering depth from Colombo for everything that isn't security
Migrations, integrations, identity rollouts, M365 work. Named, accountable. Security work itself stays with senior named analysts — that line never moves.
“Senior security with named accountability. Engineering depth from Colombo for everything that isn't security.”
What's on the contract
- ISO 27001
- CPS 234 alignment
- CPS 230 alignment
- Essential Eight ML2
- SOC 2 Type II in flight
- Microsoft Solutions Partner
Mid-market on purpose. Your named lead does not get reassigned to a Big-4 bank account. We don't claim AI in security operations — humans do this work.
12-page worksheet
CPS 234 Readiness Worksheet
12-page self-assessment mapping control state against §13–§36. Built from real APRA review patterns at mid-market banks, credit unions, mutuals and pension/super funds.
Ready for board-grade IT operations?
Twenty minutes. Bring your CPS 234 control register. We'll bring the audit-grade ticket sample and evidence pack.
or call (+61) 413 649 132